The City of Lenexa has earned a “Leading the Way Award” from ETC Institute and is being recognized for outstanding achievement in the delivery of services to residents. Recipients of the award rank in the top 10% of all local governments across the country, in regard to their composite performance in these three core area that are assessed on ETC Institute’s DirectionFinder Survey:

• Satisfaction with the overall quality of services
• Satisfaction with customer service provided by employees, and
• Satisfaction with the value residents think they receive for local taxes and fees.

Lenexa is proud to be one of only 16 communities across the United States to earn the award in its inaugural year.

In addition to ranking in the top 10% in the nation overall, Lenexa was noted for these outstanding satisfaction ratings among more than 200 communities that participated in the DirectionFinder survey between August 2019 and July 2020:

#1 Rating Among All Communities

Condition of Major Streets

#1 Rating Among Communities with Less than 100,000 Residents

Condition of Major Streets

Stormwater Management / Flood Control

The City of Lenexa also rated in the top 10% of all cities in these areas

Overall Value of Services Provided to Residents

City as a Good Place to Work

City’s Use of Social Media

Condition of Neighborhood Streets

Efforts by Police to Prevent Crime

Enforcement of Exterior Maintenance of Commercial / Business and Residential Properties

Enforcement of Local Traffic Laws

How Quickly Fire Services Respond to Emergencies

How Well the City is Managing Growth

Maintenance of Streets and Sidewalks

Overall Image and Appearance of the City

Overall Quality of Fire Services

Snow Removal on Major City Streets

Since 1999, ETC Institute’s DirectionFinder Survey has been administered to nearly two million residents in all 50 states. Although ETC Institute has provided benchmarking data that has allowed communities to compare their results with other communities for more than 20 years, ETC Institute did not formally recognize the top performers until this year.

The first class of recipients for ETC Institute’s Leading the Way Award were selected from nearly 200 communities that participated in ETC Institute’s DirectionFinder survey between September 2019 and August 2020. You can read Lenexa’s full survey results from 2019 on our website.

ETC Institute’s DirectionFinder® Survey was developed in 1999 in cooperation with 11 communities in Kansas and Missouri. The purpose of the survey was to help local governmental leaders use input from residents as an integral part of decision-making. By objectively assessing resident satisfaction with local governmental services along with the priority residents place on these services, ETC Institute’s DirectionFinder® survey has helped thousands of city and county leaders be more responsive to the needs of their community.