Monitored Fire Alarms

Commercial and residential alarms are designed to alert the property owner and a remote monitoring station when there is a concern. That monitoring station then contacts the 911 dispatch center to alert us to respond.  

Register your alarm

According to Lenexa City Code, if you have an alarm system in your business or home, you must register it with us. Doing so helps reduce the number of false alarm calls for our emergency responders.  

  • You should register your system immediately upon installation.  

  • There is no cost to register your alarm, but we will charge a non-registration fee if we or the Police Department responds to an alarm and the system is not registered.  

False alarms

False alarms caused by a mechanical or computerized system fault are common – they account for the majority of our responses to commercial buildings after hours.  

When responding, we will typically send one fire company to investigate the source of the alarm. If they determine that there is a fire emergency, they will call for additional resources. If it is a false alarm, we will try to assist you in finding the problem and restore the system back online, but it is your responsibility as a building owner, manager or occupant, to ensure it is properly restored.  

If you have more than two false fire alarms in a 12-month period, we will assess an incrementally increasing false alarm fee for each call.  

When to call your alarm company

If your alarm activates and you are positive there is no emergency, call your private alarm monitoring company immediately. They can verify your lack of emergency and cancel our response before we arrive on scene. . Only the fire alarm company can cancel a responding fire department unit. This helps keep emergency resources available for real emergencies, and it can save you from incurring a false alarm charge.  

When to call 911

If there is an actual emergency, it is important that you call 911, even if your alarm is sounding and acting appropriately. By calling 911, you can provide confirmation of the emergency and prompt a quicker emergency response. You can also tell us of any special circumstances of your location, such as the best access, hazardous materials on site or missing people.