Citizen Survey

Every two years, we survey our residents to assess citizen satisfaction with the delivery of major City services and to help us determine the community’s priorities as part of our ongoing planning process.

In fall 2025, 835 residents participated in the most recent survey — well above the goal of 600 responses. This large sample size provides a high degree of accuracy, with results precise to within ±3.37% at a 95% confidence level. 

Lenexa continues to exceed the Kansas City metropolitan area and communities across the United States in satisfaction ratings.

2025 Citizen Survey Findings Report(PDF, 5MB)

2025 Citizen Survey Presentation by ETC Institute(PDF, 2MB)

Highlights

Below are several key indicators we track with each survey to gauge citizen satisfaction. The percentages represent the share of residents with an opinion who rated the City a 5 (“Very Satisfied”) or 4 (“Satisfied”) on a five-point scale, compared to results from the metro area and nationwide.

Overall quality of life

  • Lenexa: 95%
  • Kansas City metro: 78%

As a place to live

  • Lenexa: 97%
  • Kansas City metro: 83%
  • U.S.: 55%

Overall appearance of the City

  • Lenexa: 94%
  • Kansas City metro: 67%
  • U.S.: 48%

Overall image of the City

  • Lenexa: 93%
  • Kansas City metro: 75%
  • U.S. 45%

As a place to raise children

  • Lenexa: 95%
  • Kansas City metro: 77%
  • U.S.: 57%

As a place to work

  • Lenexa: 86%
  • Kansas City metro: 71%
  • U.S.: 47%

Overall quality of services provided by the City

  • Lenexa: 91%
  • Kansas City metro: 76%
  • U.S.: 43%

Overall quality of police services

  • Lenexa: 93%
  • Kansas City metro: 76%
  • U.S.: 49%

Overall quality of fire and emergency medical services

  • Lenexa: 97%
  • Kansas City metro: 85%
  • U.S.: 67%

Overall quality of customer service you receive from City employees

  • Lenexa: 83%
  • Kansas City metro: 74%
  • U.S.: 38%

Overall maintenance of City streets

  • Lenexa: 83%
  • Kansas City metro: 56%
  • U.S.: 38%

Overall effectiveness of City communication with the public

  • Lenexa: 79%
  • Kansas City metro: 61%
  • U.S.: 37%